You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Only items purchased from the site can be returned to us. Any products purchased direct from Native Remedies will need to be returned directly to them.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We offer free shipping on orders shipped from the UK. Other options are available.
Pet Alive buy 2 get 1 free items will incurr an additional shipping charge as these are shipped direct from the USA.
Products purchased direct from Native Remedies will have shipping charges determined by them.
Products purchased from the USA may also have Customs charges applied. These are out of our control. Most orders of 3 items or less do not incurr customs charges, but again, this is not always the case.
We aim to ship all items out within 1-2 working days.